TESTIMONIALS
“Every business has its one weakness and ours is “COLD CALLING”…. We know we have to do it but it takes a special type of person who likes cold calling and actually getting results.
Lots of changes happened over the 2 years of Covid and our Prospects list needed a serious overhaul. We were looking for a company that offered a personal and professional service. Sinclair Customer Care Services was recommended to us and it was obvious from the first contact that this was going to work for us.
Vicky understood the brief, made valuable suggestions, and gave us the confidence that we needed to proceed. We contracted to a 3-month campaign to engage with our prospects list and clean up the contact details. The results were excellent, we now have high-quality data which is ready for the launch of a new email campaign.
We are delighted with the outcome of this relationship and would recommend Sinclair Customer Care Services if your business is looking to outsource.”
Mark Lancaster, Colour It In
“Vicky has a wealth of experience in customer service that has made a significant impact on my business. From aftersales, and quote follow-ups to sales campaigns Vicky has been able to improve my sales conversions and create a positive professional impression with my clientele.
I have no hesitation in using Vicky's services to help scale my business."
Alan Simpson, Minuteman Press Paisley
"Vicky has been a lifesaver for my business, having her call around old customers has been a game changer for my business getting new leads and orders coming through consistently. It is great having someone so friendly that understands the industry doing the job I just don't have time to do!
Jenny Johnston, Wee Print
"Vicky at Sinclair Customer Care Services is an asset to my print business. Vicky the proprietor knows the print industry and communicates all of my products and services effectively to clients existing and prospective ones.
As well as sales tasks relating to our sales plans Vicky also suggests great ideas to drive sales. Sinclair Customer Care Services are a great solution for any print/display and exhibition/signage / printed clothing / promotional print company, and Vicky is also a very nice lady too!
With a sincere and knowledgeable softly spoken manner that is engaging and approachable. Vicky at Sinclair Customer Care Services is my go to sales and customer services company."
Tim Elliott, Print In The Bag
"We are delighted with the service provided by Vicky. With her extensive knowledge of print, and friendly, personable manner, she is perfect at building a rapport with customers and prospects over the phone and helping to guide them through our products and services, leading them in many cases to a sale. I have no doubt of the value of this service to us and highly recommend her to other businesses."
Bryan Benjafield, Cheap Printing Dorset
"I was introduced to Vicky through a mutual contact and at first was a wee bit unsure about outsourcing customer service and lead generation for my printing business.
We have now been working together for around two years and I can honestly say Vicky has made a large contribution to helping grow my business by helping me retain or reconnect with existing or lapsed customers and also by sourcing new ones.
Having regular contact with customers and prospects seems like common sense but if you are being pulled in other directions and need help keeping on top of it then I can recommend getting in touch with Vicky."
Franklin Clark, Clark Printing
'Our company was in desperate need of an individual that could provide a superior client relationship service to alleviate pressure on our brand. Whilst trying to fulfil this requirement permanently, Vicky stepped into this crucial role as a temporary measure. Vicky's experienced and professional approach was a perfect fit for our requirements. Ever the consummate professional, Vicky managed to elevate our company-client relationships and improve overall customer satisfaction and confidence through her caring, honest, and humble approach. This led to a significant increase in sales queries and orders, over a particularly challenging quarter for the business. I would have no hesitation in recommending Vicky and Sinclair Customer Care Services to companies that value premium customer care and need to increase new business revenue and lead enquiries.'
Michael Harvey, Marketing Executive, Trade Embroidery